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Assertive Communication Skills - Melb, Feb 20

Bramwell Solutions

Wednesday, 20 February 2019 from 9:00 am to 4:30 pm (AEDT)

Assertive Communication Skills - Melb, Feb 20

Ticket Information

Ticket Type Sales End Price Fee GST Quantity
Early Bird
Discount for bookings purchased more than 28 days prior.
23/01/2019 $440.00 $0.00 $44.00
Full Fee 19/02/2019 $490.00 $0.00 $49.00
Group Booking
Discount for bookings of 3 or more participants from the one organisation.
19/02/2019 $440.00 $0.00 $44.00

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Event Details

Assertive Communication Skills

'Build and sustain outstanding relationships and outcomes'

Assertive communication builds a sense of self confidence. It develops inspired and motivated individuals, and underpins the development of empathy, trust, a sense of ownership and high levels of accountability and purpose.

The goal of our training is to empower participants to become expert communicators and influencers.

Participation will give you the skills to:

  • Build and sustain productive relationships
  • Negotiate to consider all viewpoints and positions in a balanced manner

  • Resolve conflict by using communication techniques that do not create or inflame emotions

  • Review performance and provide feedback in a constructive and direct manner with ambiguity removed

  • Build team dynamics by stating objectives and focusing on performance improvement

  • Improve internal and external customer service by clarifying and resolving points of difference or misalignment.

Program content

The program is highly interactive and includes individual and group exercises and extensive opportunity for the practice and reinforcement of skills and concepts introduced.

Comparison of Assertive, Non-assertive and Aggressive Styles

  • Recognise different types of behaviour and the short comings of aggressive and non-assertive responses

  • Assist participants recognise their own style(s) of communication and to identify their own personal shortcomings and areas for development

  • Reviews the concept of assertive communication – based on respect and seeking to develop mutually beneficial relationships.

Developing Empathy Skills

  • Engage with others more meaningfully

  • Listen effectively and ask questions to better understand situations and needs of others.

Making and Denying Requests

  • Assertively tabling needs and seeking improved commitment and engagement on tasks

  • Denying requests in a manner that preserves and builds relationships by offering alternatives and balancing own needs with the needs of others

  • Being able to push back constructively and clarify boundaries and objectives.

Dealing with Sensitive and Emotional Situations

  • Reducing the likelihood of conflict and frustration by adopting a non-accusatory manner

  • Stating own needs and concerns while demonstrating an awareness of the needs of others

  • Effectively resolving conflicts by assertively reducing the occurrence of responses driven by anger and emotion.

Matching Words, Tone and Body Language

  • Matching words, tone and body language to reinforce assertiveness

  • Appropriately using body language to deal with interruptions and intrusions

  • Awareness of the short comings of ‘reading’ body language.

Removing barriers to assertive behaviour

  • Identifying and removing barriers to constructive and assertive behaviour such as stress and self-image

  • Reviewing techniques to gain control of stress and maintain an assertive communication style.

What you get

Training Manual - all participants receive a comprehensive training manual that provides in-depth information about the material covered in the program. The manual includes an ‘Action Plan’ to assist achieve immediate tangible outcomes from participation and a series of group and individual activities and exercises to assist improved development outcomes from participation.

Follow up phone call - to assist the achievement of tangible improvements from program participation, all attendees receive a follow up phone call one month after the session. This is to review progress achieved in the implementation of the 'Action Plan' and to answer questions and reinforce techniques learnt.

Expert Facilitator - Mark Bramwell is a highly experienced and skilled facilitator with a passion for assisting participants develop outstanding communication skills that will lead to improved personal and career outcomes.

Food and Refreshments - All food is provided as part of your program participation. Morning tea from 10:30 - 10:45am, lunch from 12:30 - 1:15pm and tea, coffee, filtered water, mints and biscuits through out the course of the day.

Program contact

Phone: 03 9395 5259



All cancellations will incur an administration fee of $12.50. If notification is received more than 14 days prior to the course a full refund less administration fee will be provided. Cancellations between 7 and 14 days prior to the course will result in a 50% refund less administration fee. If notification of cancellation is received less than 7 days prior to the course, fees will not be refunded. If a course is cancelled by us, a full refund will be provided.


Have questions about Assertive Communication Skills - Melb, Feb 20? Contact Bramwell Solutions

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When & Where

Saxons Training Facilities
Level 8, 500 Collins St
Melbourne, VIC 3000

Wednesday, 20 February 2019 from 9:00 am to 4:30 pm (AEDT)

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Bramwell Solutions

'Inspiring and Informing individuals and organisations to achieve Outstanding success'

Bramwell Solutions assists individuals achieve success through strengthened self awareness and the development of outstanding leadership, communication and influencing skills. We assist organisations develop inspirational leadership and an outstanding workplace culture that fosters highly engaged, capable and results focused employees.

Your Facilitator

Mark Bramwell is the founder and principal consultant of Bramwell Solutions. He has more than 15 years experience in designing and delivering organisation development initiatives.

Mark is a skilled trainer, facilitator, coach and performance feedback provider. He has extensive expertise in areas of interpersonal communications, organisational dynamics and survey methodologies. Mark’s passion for consulting is driven by a desire to assist individuals realise their potential, and to assist organisations maximise their performance.

Mark has a depth of experience, working closely with small business through to some of Australia’s leading Blue Chip organisations. He is a skilled communicator, able to engage employees from graduates through to senior executives.

His qualifications include:

  • Master of Psychology (Organisational)
  • Graduate Diploma of Applied Science – Professional Psychology
  • Bachelor of Science (Human Movement and Psychology)

Mark is also a Member of the Australian Institute of Training and Development.

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