$0 – $345

Apple macOS Sierra 10.12 Support Essentials 3 Day Course Perth

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Cliftons Parmelia House

191 St Georges Terrace

Perth, WA 6000


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Event description


macOS Siera 101

OS X Support Essentials 10.12

Siera 101 OS X Support Essentials 10.12 is a three-day course that gives you a tour of macOS Sierra and covers the best ways to support macOS Sierra users.

The course includes lectures and hands-on exercises that provide real-world experience.

Who should attend

• Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations

• Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X

What you’ll learn

• The macOS Sierra troubleshooting process
• How to use macOS Sierra tools and resources to troubleshoot macOS Sierra
macOS Sierra features and functionality, including how to find more information about macOS Sierra
• How to prepare for Apple Certified Support Professional (ACSP) 10.12 certification


OS X knowledge and basic computer navigation skills

Course Outline

Part 1: Installation and Configuration
• Install macOS Sierra
• Setup and Configuration
• OS X Recovery
• OS X Software Updates

Part 2: User Accounts
• User Accounts
• User Home Folders
• System Security
• Keychain Management

Part 3: File Systems
• File Systems and Storage
• FileVault
• Permissions and Sharing
• File System Troubleshooting

Part 4: Data Management
• Hidden Items, Shortcuts, and File Archives
• System Resources
• Metadata and Spotlight
• Time Machine

Part 5: Applications and Processes
• Application Installation
• Document Management
• Application Management and Troubleshooting

Part 6: Network Configuration
• Network Essentials
• Advanced Network Configuration
• Network Troubleshooting

Part 7: Network Services
• Network Services
• Host Sharing and Personal Firewall

Part 8: System Management
• Peripherals and Drivers
• Print and Scan
• System Troubleshooting


This Apple certification course will be delivered by Richard Gynes an Apple Certified Trainer and AATP.

Get certified

Demonstrate your knowledge by passing the OS X Support Essentials 10.12 exam and earning Apple Certified Support Professional (ACSP) 10.12 certification.

Exam not included in course fee and is written separately at an AATP.

You can elect to write the exam on the last day of the course or at a later date.

Course cost includes:

• Apple Pro Training Series book OS X Support Essentials 10.12: Supporting and Troubleshooting macOS Sierra by Kevin M. White and Gordon Davisson - value approx $96.

• Tea, Coffee, biscuits and filtered water throughout the day and catered lunch.

Please see website www.labspaceaustralia.com for policies.


Labspace reserves the right to change venue.

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Cliftons Parmelia House

191 St Georges Terrace

Perth, WA 6000


View Map

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