Apple Certified Mac OS 10.11 El Capitan Support Essentials 3 Day Course PERTH
$0 – $2,410
Apple Certified Mac OS 10.11 El Capitan Support Essentials 3 Day Course PERTH

Apple Certified Mac OS 10.11 El Capitan Support Essentials 3 Day Course PER...

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Level 27, St Martins Tower

44 St Georges Terrace

Perth, WA 6000

Australia

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Description

El Capitan 101

OS X Support Essentials 10.11

El Capitan 101 OS X Support Essentials 10.11 is a three-day course that gives you a tour of OS X El Capitan and covers the best ways to support OS X El Capitan users.

The course includes lectures and hands-on exercises that provide real-world experience.

Who should attend

• Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations

• Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X

What you’ll learn

• The OS X El Capitan troubleshooting process
• How to use OS X El Capitan tools and resources to troubleshoot OS X El Capitan
• OS X El Capitan features and functionality, including how to find more information about OS X El Capitan
• How to prepare for Apple Certified Support Professional (ACSP) 10.11 certification

Prerequisites

OS X knowledge and basic computer navigation skills

Course Outline

Part 1: Installation and Configuration
• Install OS X El Capitan
• Setup and Configuration
• OS X Recovery
• OS X Software Updates

Part 2: User Accounts
• User Accounts
• User Home Folders
• System Security
• Keychain Management

Part 3: File Systems
• File Systems and Storage
• FileVault
• Permissions and Sharing
• File System Troubleshooting

Part 4: Data Management
• Hidden Items, Shortcuts, and File Archives
• System Resources
• Metadata and Spotlight
• Time Machine

Part 5: Applications and Processes
• Application Installation
• Document Management
• Application Management and Troubleshooting

Part 6: Network Configuration
• Network Essentials
• Advanced Network Configuration
• Network Troubleshooting

Part 7: Network Services
• Network Services
• Host Sharing and Personal Firewall

Part 8: System Management
• Peripherals and Drivers
• Print and Scan
• System Troubleshooting

Get certified

Demonstrate your knowledge by passing the OS X Support Essentials 10.11 exam and earning Apple Certified Support Professional (ACSP) 10.11 certification.

Course cost includes:

• Apple Pro Training Series book OS X Support Essentials 10.11: Supporting and Troubleshooting OS X El Capitan by Kevin M. White and Gordon Davisson - value approx $96

• Certification Exam - value $230.00.

• Tea, Coffee, biscuits and filtered water throughout the day and catered lunch.

Please see website www.labspaceaustralia.com for policies.

Course is delivered by an Apple Certified Trainer.

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Date and Time

Location

Level 27, St Martins Tower

44 St Georges Terrace

Perth, WA 6000

Australia

View Map

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