AMLS In Action - How Do I Prevent Losing Clients?

AMLS in Action – How Do I Prevent Losing Clients?

Fortnightly webinar series for Australian law firms
One of the biggest concerns for law firms preparing for Tranche 2 is the fear that
introducing AML/CTF checks will frustrate clients, slow down onboarding, or even
drive work elsewhere. Done badly, AML processes can create friction. Done well, they
enhance your firm’s professionalism, strengthen relationships, and build trust.
In this AMLS in Action session, we explore how to implement AML requirements in a
way that keeps clients informed, reassured, and happy to work with you.

What to Expect
5–10 mins: AMLS News Round-Up
A clear overview of the latest Tranche 2 developments, AUSTRAC messaging, and
client-experience insights from regulated industries.

20–30 mins: Main Presentation – How Do I Prevent Losing Clients?
A practical, strategy-focused session covering how to maintain strong client
relationships while meeting your new AML/CTF obligations, including:
• How to explain AML requirements without alarming clients
• Scripts and messaging that build confidence rather than resistance
• Designing a smooth, fast, and low-friction onboarding process
• Using technology to improve—not hinder—the client experience
• Managing pushback and answering common client questions
• How strong AML processes can improve your firm’s brand and reputation
• The link between risk management and commercial success

20 mins: Ask Me Anything
Bring questions about client communication, workflows, onboarding delays, high-net-
worth sensitivity, or any practical challenge you’re facing.

Who should attend
Partners, practice managers, compliance officers, MLROs, business development
teams, and anyone who manages client relationships or workflow design.

Why attend
To ensure your firm introduces AML/CTF requirements in a way that protects your
client base, strengthens your reputation, and supports long-term growth

We kindly request that registrations be made using a work email address. This helps us to ensure the content and discussions are directly relevant to our intended audience and maintains the integrity of the event for genuine delegates.