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Ambulance Management and Operations.

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Institut Latihan Dewan Bandaraya Kuala Lumpur

No.19, Jalan Yaacob Latif (Jalan Tenteram)

Bandar Tun Razak

Cheras, Kuala Lumpur


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Event description


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Ambulance Management and Operations is a one day seminar and masterclass for professionals working in emergency healthcare and ambulance industry. It take a unique perspective on the systems, processes and operations of the prehospital care industry with a view to improve the quality of service to the client, better care to the patient and cost efficient operations for the organisation.

The seminar is lead by Craig Hooper, who has 25 years experience in managing healthcare services including executive leadership of ambulance services in three countries, and Azli Latif, himself a prehospital clinican with significant domestic and international prehospital management experience.


More detail about the agenda can be seen at (and download the four page brochure).

Topics will include;

  • Current Communication systems: Future need

  • Response times, traffic and resource deployment

  • Resource utilisation: Leveraging paramedics

  • Mass gatherings: Integration with healthcare

  • Strategic driving: Using safe driving checklists

  • Future Malaysian ambulance systems

  • Ambulance as the front door to healthcare

  • Is consistency of care and titles possible?

  • Contemporary ambulance vehicle design

  • Regional prehospital and aeromedical services

  • Future tech: Prehospital clinical equipment

  • Medical management or paramedical control ?

  • Stakeholder engagement methodology

  • Future of prehospital education in Malaysia

  • Operational Risk Management Frameworks

  • Managing a strategic review process

  • Overview of Project Management methodologies

  • Prehospital EMR/ PCR integration.



Craig Hooper

Craig started his clinical life as a RN before working on- road as an Intensive Care Ambulance Paramedic. He has since worked in more than 10 countries, including executive ambulance leadership in Malaysia, Australia and East Timor. Craig established the first domestic national emergency ambulance service for East Timor, managed projects in hospitals around Australia, India and Malaysia, redefining healthcare delivery in the Solomon Islands and managed emergency operation re-design for a private ambulance service in Kuala Lumpur. Craig managed pandemic planning for ACT Ambulance Service and ACT Emergency Services Authority. He developed high-fidelity scenario training activities to enhance student paramedic experiential learning. Most recently, he managed the implementation of two national projects for multi-national companies in Australia.

Dr Robert Owen, Chief Executive Officer: Hamad Ambulance Service, Qatar*

Dr Robert Owen is an honorary research fellow at the Durban University of Technology and has a number of peer-reviewed publications. Dr Owen spent some of South Africa's most troubled years working in the government ambulance service providing prehospital advanced life support in the ground and in the air. He left this role to take up a position as Clinical Director of Surrey Ambulance Service NHS Trust in England, where he was responsible for clinical governance and risk management, education and development of clinically effective practice. At the University of Manchester in England, he researched the development of prehospital care quality indicators and obtained is Doctor of Philosophy degree in Health Service Research. Dr Owen joined Hamad Medical Corporation in 2009 to lead the Ambulance Services.​

Dr Sarah Abdul Karim, Hospital Sungai Buloh Emergency Physician and Head of Prehospital Care Unit (Malaysia)

Dr. Sarah is an emergency physician in the Emergency and Trauma Department, Hospital Sungai Buloh, Malaysia. She is a master trainer for the Malaysian Emergency Response System, Ministry of Health Malaysia. She is a member of the Dispatch Review Committee and Cultural Committee for emergency medical dispatch, Ministry of Health Malaysia, and is the Klang Valley Regional Coordinator for Radio Communications in Emergency Services. Dr. Sarah is a member of the Pan Asian Resuscitation Outcome Study (PAROS) network

Dr James KONG, Hon Clinical Associate Professor, Hong Hong University

Dr Kong implementation of the first public hospital information system in Hong Kong in 1990. During the SARS 2003 outbreak, he volunteered and led the Hong Kong Hospital Authority (HA) team that developed eSARS, the electronic database that assisted in the management of the epidemic outbreak. This project was awarded 1st prize in the Health sector of the Stockholm IT Challenge 2004. In 2006, s Chief Hospital Administrator, managed the first 21st century hospital in Myanmar and trained a team to run the Pun Hlaing International Hospital.

Mr Azli Latif, Asia Metropolitian University

Mr Azli has an extensive background in prehospital emergency care and aviation medical evacuation. He has been deployed to a number of international and Malaysian destinations with local and international humanitarian agency, providing much needed emergency medical and operational assistance to disaster areas. He is also a lecturer in Prehospital Emergency Care at Asia Metropolitan University in Kuala Lumpur.

Mr Alan Payne

Alan is the International Sales Director for BAUS AT, a European Ambulance Convertor and Manufacturer. Alan has over 25 years experience within ambulance services, in addition to a military medicine background. He was Director of Operations – Airports (National Ambulance LLC, Dubai) where he undertook major vehicle procurement arrangements for more than 400 vehicles rom routine transport to CBRNe. While with the London Ambulance Service, he had specific responsibilities for major technical procurement of vehicles and wrote technical specifications. He was also key to the introduction of bicycle paramedics in London.

Ms Anne-Marie Willems. Application Specialist, WEINMANN Emergency Medical Technology*

Ms Willems is the Application Specialist for Weinmann, bringing 25 years experience as a Registered Nurse, Paramedic and resuscitation officer. She is responsible for technology evaluations and guideline compliance. Weinmann Emergency are a German company focused on diagnostic and therapeutic technologies for the medical field by providing intelligent solutions of innovative products and services.

* Some speakers will attend virtually (live via Skype).


Who should attend?

This seminar has been designed for healthcare professionals and managers involved with any aspect of emergency medical care, prehospital management, patient transport, out- of- hospital medical service planning and healthcare quality management.

Whether you are a paramedic, EMT, Community Health CareAmbulance Office, First Aid Event Manager, Emergency Nurse or other clinican, this seminar will provide a fresh depth and perspective of management and clinical operations.

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Date and Time


Institut Latihan Dewan Bandaraya Kuala Lumpur

No.19, Jalan Yaacob Latif (Jalan Tenteram)

Bandar Tun Razak

Cheras, Kuala Lumpur


View Map

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