Allara Group Live Masterclasses 2026: Thriving in Hospitality

About this masterclass

This live, online masterclass is part of the Allara Group Live Masterclasses 2026 series and focuses on managing everyday pressure in hospitality environments.

Thriving in Hospitality is designed for the realities of hospitality work — busy shifts, constant demand, no-shows, behaviour issues and the risk of burnout.

The session is practical and skills-based, equipping managers and frontline staff with tools to spot early warning signs, support each other on shift, and build simple daily habits that keep teams healthy, engaged and performing.

Who should attend

This session is suitable for hospitality professionals across all levels, including:

• Venue managers and supervisors
• Frontline team members
• Group and operations managers
• Anyone responsible for supporting people in high-pressure environments

No prior wellbeing or mental health knowledge is required.

What you’ll learn

Participants will learn how to:

• Recognise common hospitality stressors and early warning signs

• Use a simple, proactive mental fitness framework

• Build daily habits and team routines that support wellbeing

• Support peers and start safe, practical conversations

• Strengthen resilience and coping skills under pressure

All tools are designed to be practical, realistic and immediately usable in hospitality settings.

What to expect

• Live, facilitated session (not a pre-recorded webinar)
• Practical tools grounded in real hospitality scenarios
• A clear focus on prevention, capability and performance
• Interactive discussion in a supportive environment

Delivery details

• Format: Live online (Microsoft Teams)
• Duration: 3 hours
• Recording: This session is delivered live; recordings may not be provided

Facilitator

Professor Jane Burns

Mental fitness and wellbeing specialist, AppliEd

Professor Jane Burns is an award-winning mental health leader with over 25 years’ experience advising senior leaders across government, industry and the social sector. She designs practical, evidence-informed programs that help teams manage pressure, reduce burnout and build psychologically safe workplaces.

Jane is known for translating research into clear, practical actions that managers and staff can use immediately. She was named among Westpac’s 100 Women of Influence.

Expertise: Mental health strategy · Culture and wellbeing · Psychological safety · Stress and burnout