Allara Group Live Masterclasses 2026: Slice of Hospitality

About this masterclass

This live, online masterclass is part of the Allara Group Live Masterclasses 2026 series and is led by the award-winning team behind Maybe Sammy, consistently ranked among the world’s best bars.

Designed to be practical, inspiring and immediately applicable, Slice of Hospitality gives hospitality professionals the opportunity to learn directly from some of Australia’s most recognised bartenders and service leaders.

In this 90-minute session, participants will explore the behaviours, rhythms and service mindset that turn good service into unforgettable guest experiences — from presence and timing to connection, confidence and flow on the floor.

Who should attend

This session is suitable for hospitality professionals across all levels, including:

• Frontline team members
• Supervisors and team leaders
• Venue managers
• Beverage and service leaders
• Anyone responsible for guest experience on the floor

What you’ll learn

Participants will explore how to:

• Balance showmanship with professionalism
• Engage guests through story and presence
• Anticipate needs and master the small details
• Move in sync with your team to keep the room in rhythm
• Practise emotional hospitality so guests feel genuinely valued

What to expect

• Live, facilitated session (not a pre-recorded webinar)
• High-energy delivery with real hospitality examples
• Practical tools and behaviours you can apply immediately
• Interactive discussion in a small-group environment

Delivery details

• Format: Live online (Microsoft Teams)
• Duration: 90 minutes
• Recording: This session is delivered live; recordings may not be provided

Facilitator

Steven Payne
WSET certified educator and award-winning bartender, Maybe Group

Steven has over 10 years’ experience across leading Australian venues and is a WSET certified educator specialising in wine, spirits and beer. He delivers approachable, high-impact masterclasses that help hospitality teams build confidence, elevate service and connect more meaningfully with guests.

Expertise: WSET training · Cocktail craft · Beverage program design · Service excellence · Team coaching