Allara Group Live Masterclasses 2026: Real Conversations

About this masterclass

This live, online masterclass is part of the Allara Group Live Masterclasses 2026 series and focuses on building confidence to handle everyday workplace conversations with clarity and empathy.

Real Conversations supports hospitality professionals to prepare for and navigate challenging discussions — including underperformance, behaviour change and difficult feedback — in a way that leads to constructive outcomes.

Designed for real hospitality environments, the session focuses on simple frameworks, practical language and preparation techniques that help conversations stay focused, respectful and productive, even under pressure.

Who should attend

This session is suitable for:

• Supervisors and managers
• Team leaders and emerging leaders
• Venue managers
• Anyone responsible for guiding performance or behaviour

What you’ll learn

Participants will learn how to:

• Recognise their communication style and adapt to others
• Prepare effectively for tough conversations (facts, input and logistics)
• Use simple frameworks to guide discussions
• Communicate with empathy to build trust
• Manage emotions, navigate conflict and agree on next steps

All learning is practical and designed for hospitality settings.

What to expect

• Live, facilitated session (not a pre-recorded webinar)
• Practical conversation tools and frameworks
• Real hospitality examples and scenarios
• Interactive discussion and reflection

Delivery details

• Format: Live online (Microsoft Teams)
• Duration: 3 hours
• Recording: This session is delivered live and is not designed for on-demand viewing

Facilitator
Rosie O’Connor
Leadership and capability specialist, Allara Learning

Rosie works with hospitality leaders and teams to build practical people management and communication capability. Her approach is grounded, supportive and focused on real-world conversations that improve performance and working relationships