AI & Robotics, will it deliver for CX?

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RACV City Club

President's Room

501 Bourke Street

Melbourne, VIC 3000

Australia

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This Event is SOLD OUT. Please email interactmelbourne@mail.com wth any enquiries.

Robotics Process Automation is impacting the CX industry!

Automation has already become the next revolution in Customer Operations. With the potential to reduce cost and increase efficiencies RPA is one of the most talked about technologies in the boardroom. Add to that artificial intelligence (AI) and an increased focus on Customer eXperience, CX is an industry in transformation.

Recognising and managing the transformation that RPA brings is vital to any customer facing organisation. The impacts and opportunities of RPA on CX are here now. Leading orgainsations are yielding the benefits of early adoption and discovering new challenges. Delivering the full benefits of RPA requires effective combination of Customer eXperience design, congitive and automation technology, and integration into customer operations. Organisations that successfully combine these elements will achieve greater efficiencies, deliver improved Customer eXperience and create new opportunities for growth.

Join us for 2 course lunch as we hear from Industry Leaders discussing RPA and the effects on CX.

Russell Ives, Managing Director for Accenture Operations in Australia and NZ, has over 25 years experience in Consulting, Systems Integration, IT and Business Process Outsourcing working with Australia’s leading companies across multiple industries.

Russell's specialties include Shared Services, Business Process and IT Outsourcing, Process Transformation and Innovation which are the key elements of Accenture’s approach to High Performance Operations.

Accenture’s proven strengths in strategy, digital, analytics and technology with an outstanding BPO and ITO delivery track record, provide High Performance Operations solutions focused on addressing critical customer and business challenges for their clients,

Russell has Bachelor and Masters degree from the University of Melbourne. His studies in Commerce and Management underscores the importance he places on the value of delivering industry-leading processes, innovations, services and expertise to his clients.

2 COURSE LUNCH and BEVERAGES included

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Date and Time

Location

RACV City Club

President's Room

501 Bourke Street

Melbourne, VIC 3000

Australia

View Map

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