The 3 Day Advanced Workplace Mediation Training gives you innovative tools to enhance your workplace conflict resolution skills, and develop as a specialist workplace mediator. 

This advanced training program focuses on micro-skill building using a multi-disciplinary approach including evidence-based psychological, and leadership development strategies and techniques that consistently get results. 

Mindful Mediation’s proven unique methodology has successfully resolved hundreds of workplace conflicts for a diverse array of organisations - regardless of people involved, the type of issues, or the size and type of organisation.

By the end of the training you will feel confident in knowing what to expect and do, at each stage of the workplace mediation process from the initial referral of the conflict, to following up and making recommendations to prevent future issues.

You will have a step-by-step guide on how to conduct workplace mediations to reduce any fears you may have in relation to conducting specialised workplace mediations. 

The Program includes:

• A proven step-by-step methodology for successfully resolving workplace issues from start to finish (designed and used by a Psychologist / Lawyer / Mediator / Leadership Consultant to successfully resolve hundreds of workplace conflicts)
• Evidence-based psychological tips and strategies that get results
• Practical tips for every stage of the mediation process
• Leadership development tools and techniques to assist with coaching mediation clients
• The unique attributes of the workplace context
• How to assess for suitability for mediation in the workplace context
• How to determine the most appropriate dispute resolution process for workplace conflict
• How to work with vulnerable people, and people with mental health concerns in mediation
• Relevant Employment Law
• Bullying complaints and investigations, Workers’ Compensation Cases
• Approaches for working with third parties (HR, managers, supports, or advisors)
• Practical approaches for responding to power and emotional dynamics
• Confidentiality in mediation
• Reporting back to the organisation / manager / HR
• How to make recommendations (with regard to conflict, culture, structure or system) to prevent or minimise future issues
• Mediator Self-awareness tools and techniques
• Mediator Self-care tips and strategies

Please see our Website for more detailed information.

About Your Facilitator

Caryn Cridland is a Registered Psychologist (specialising in Organisational Psychology), admitted as a Solicitor, a Nationally Accredited Mediator, Leadership Consultant, and Qualified Yoga and Qi Gong Teacher. Caryn has 8 years experience resolving workplace conflict, including team and multi-party mediations, group facilitations, and team building.

Previous Participant Feedback  

“Inspiring, authentic. Reaching far beyond technical skills to the heart of mediation. Opening up possibilities for participants and extending resources for practice.”   

Ewa Grajewska – HR Consultant / Mediator

“Caryn’s presentation was in my opinion quite unique in holding the attention of the group over the whole 3-day period. Her presentation was excellent and her style thoroughly engaging. I found the workshop thoroughly informative and very enjoyable.”   

Sue Blashki – Former Magistrate / Mediator

“The pace was perfect so that the content was covered as promised – yet every opportunity was explored for additional personal needs. Caryn used her skills, knowledge as a model for learning. Her sharing of her experience was so generous and valuable. Not a power point presentation in sight! This was the most wonderful, confirming, educational workshop. Caryn tapped into everyone’s skills and needs.”  

Carol Churchill – Case Manager / Mediator

“A wonderful, thorough job, professional and personable. I want to thank you in particular for the incredible resources you have collated and shared. The pre-reading, course material and tools are beyond wonderful and infinitely appreciated.”    

Bianca Keys – Mediation Specialist / Conflict Coach

“Very calm and tranquil presence. Very real. I appreciated the effort put into the materials and the days. Learnt a lot and really motivated to move towards workplace mediation with more confidence. Great that the course covered not only process. Loved the self-care which is often forgotten about.”  

Yula Blecher – FDRP / Mediator

“Excellent communication. Passionate about what she does. Walks the talk. Exceptionally well-presented and researched. Materials comprehensive. Remarkable reflection on practice and integration of materials and knowledge into a person-centred mediation practice. Exceptional practical tips and tools.”   

Robyn Greaves – HR Consultant

 Please see our Website for video feedback.

Program Fees

The Early Bird Program Fee of AU$2500 (plus GST & Booking Fee) is available until 24 September includes:

• Training by an Expert Workplace Mediator
• Pre-reading and reflection
• Full 3-day workshop
• Comprehensive course materials 
• Lunch, morning and afternoon tea during the training program