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Advanced Skills for Personal Assistants and Executive Assistants

PD Training

Wednesday, 1 February 2017 from 9:00 am to 4:30 pm (AEDT)

Advanced Skills for Personal Assistants and Executive A...

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Ticket Type Sales End Price Fee Quantity
Course 18/01/2017 $660.00 $30.69

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Event Details

The PD Training Advanced Skills for Personal Assistants (PA's) and Executive Assistants (EA's) training course provides personal and executive assistants with a clear understanding of the range of important functions they fill, and exposes participants to the the tools and techniques that allow them to be more effective in their role.

In this course, you will learn a range of practical skills and techniques that will empower you to portray professionalism in this supporting role and teach you a range of techniques that will improve your abilities - from arranging and controlling meetings, professional business writing skills, time management skills, managing upwards, social media management, handling commercially sensitive information and much more!

Our Advanced Skills for Personal Assistants and Executive Assistants professional development training courses are available Australia-wide including Sydney, Parramatta, Melbourne, Brisbane, Canberra, Adelaide, and Perth or online. Please click on the Public Class tab below to view our course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

See our Foundation Skills for PA's and Executive Assistants Training Course

Learning Outcomes

After completing this course, participants will have learned to:
 
  • Adapt to the manager’s needs and style of working
  • Take initiative when needed
  • Develop social intelligence
  • Develop basic business acumen
  • Understand the importance of office management
  • Listen actively
  • Prepare for changes and surprises
  • Manage others and keep them on track
  • Keeping minutes
  • Manage meetings expertly
  • Understand and use email protocol
  • Develop computer and communication skills
  • Develop phone and voicemail etiquette
  • Develop confidentiality standards
  • Understand and use social media management
  • Handle difficult people and situations


Course Outline

Advanced Skills for Personal Assistants and Executive Assistants - Lesson 1 
Introduction 
  • Workshop Objectives Explained
Advanced Skills for Personal Assistants and Executive Assistants - Lesson 2 
Understanding Your Manager 
  • Identify and Adapt to Their Style
  • Anticipating Your Manager's Needs
  • Defining Your Key Responsibilities
  • Know When to Take the Initiative
  • Case Study Review
Advanced Skills for Personal Assistants and Executive Assistants - Lesson 3 
Administration Skills Review 
  • Emotional Intelligence
  • Required Business Knowledge
  • Managing the Office Environment
  • Active Listening Skills Review
  • Case Study Review
Advanced Skills for Personal Assistants and Executive Assistants - Lesson 4 
Managing Your Time 
  • Managing Your Calendar
  • Managing Last Minute Change
  • Working in a Team Environment
  • Urgent Tasks vs Important Tasks
  • Case Study Review
Advanced Skills for Personal Assistants and Executive Assistants - Lesson 5 
Managing Effective Meetings 
  • Agenda Templates
  • Minute Taking
  • Meeting Time Management
  • Formal vs Informal Meetings
  • Case Study Review
Advanced Skills for Personal Assistants and Executive Assistants - Lesson 6 
Essential Skills Part 1 
  • Email Etiquette
  • Using Office Equipment
  • Using Software Applications
  • Effective Business Communications
  • Case Study Review
Advanced Skills for Personal Assistants and Executive Assistants - Lesson 7 
Essential Skills Part 2 
  • Phone and Voicemail Protocol
  • Effective Business Writing
  • Conducting Internet Research
  • Case Study Review
Advanced Skills for Personal Assistants and Executive Assistants - Lesson 8 
Effective Gatekeeping Skills 
  • Essential Filtering Questions
  • Saying No Politely
  • Managing Difficult Callers
  • Case Study Review
Advanced Skills for Personal Assistants and Executive Assistants - Lesson 9 
Staying Organised 
  • Prioritisation Rules
  • Set Realistic Goals
  • Planning Ahead
  • Keeping the Pace
  • Case Study Review
Advanced Skills for Personal Assistants and Executive Assistants - Lesson 10 
Managing Sensitive Information 
  • Confidentiality Explained
  • Discretion and Diplomacy
  • Data Security Explained
  • Managing Uncomfortable Scenarios
  • Case Study Review 
Advanced Skills for Personal Assistants and Executive Assistants - Lesson 11 
More Advanced Skills 
  • Basic Project Management Skills
  • Interacting at Trade Shows/Conferences
  • Managing Client Interaction
  • Social Media Management
  • Case Study Review
Advanced Skills for Personal Assistants and Executive Assistants - Lesson 12 
Course Wrap Up 
  • Words from the Wise
  • Lessons Learned
Have questions about Advanced Skills for Personal Assistants and Executive Assistants? Contact PD Training

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When & Where


Melbourne Karstens
123 Queen Street
Melbourne , VIC 3000
Australia

Wednesday, 1 February 2017 from 9:00 am to 4:30 pm (AEDT)


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