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Advanced Skills for Personal Assistants and Executive Assistants

PD Training

Tuesday, 28 November 2017 from 9:00 am to 4:30 pm (AEDT)

Advanced Skills for Personal Assistants and Executive A...

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Course Ended $660.00 $33.76

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Event Details

The PD Training Advanced Skills for Personal Assistants (PA's) and Executive Assistants (EA's) training course provides personal and executive assistants with a clear understanding of the range of important functions they fill, and exposes participants to the the tools and techniques that allow them to be more effective in their role.

In this course, you will learn a range of practical skills and techniques that will empower you to portray professionalism in this supporting role and teach you a range of techniques that will improve your abilities - from arranging and controlling meetings, professional business writing skills, time management skills, managing upwards, social media management, handling commercially sensitive information and much more!

Our Advanced Skills for Personal Assistants and Executive Assistants professional development training courses are available Australia-wide including Sydney, Parramatta, Melbourne, Brisbane, Canberra, Adelaide, and Perth or online. Please click on the Public Class tab below to view our course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

See our Foundation Skills for PA's and Executive Assistants Training Course

Learning Outcomes

After completing this course, participants will have learned to:
 
  • Adapt to the manager’s needs and style of working
  • Take initiative when needed
  • Develop social intelligence
  • Develop basic business acumen
  • Understand the importance of office management
  • Listen actively
  • Prepare for changes and surprises
  • Manage others and keep them on track
  • Keeping minutes
  • Manage meetings expertly
  • Understand and use email protocol
  • Develop computer and communication skills
  • Develop phone and voicemail etiquette
  • Develop confidentiality standards
  • Understand and use social media management
  • Handle difficult people and situations


Course Outline

 

Advanced Skills for Personal Assistants and Executive Assistants - Lesson 1 
Introduction 
  • Workshop Objectives Explained
  • Pre-Assignment
Advanced Skills for Personal Assistants and Executive Assistants - Lesson 2 
The Effective PA 
  • Welcome
  • Role Defined
    • Please define your role
    • What is your take away for today?
  • Competencies of an Elite PA/EA
  • Reflection
Advanced Skills for Personal Assistants and Executive Assistants - Lesson 3 
Working with your Manager 
  • LDP Review – Communication Evolution Tool
  • Ok so that’s thinking and doing…. How about communicating?
    • Adjusting your style for a better approach:
  • Activity: In Pairs
    • Reflection
Advanced Skills for Personal Assistants and Executive Assistants - Lesson 4 
Handling Difficult and Demanding People in the workplace 
  • Four General Intents shaping behaviour
  • What drives Behaviour
  • Coping techniques for Difficult and Demanding Managers
    • 7 Types of Difficult Managers and Colleagues to Manage
  • Reflection
Advanced Skills for Personal Assistants and Executive Assistants - Lesson 5 
Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s 
  • Should I negotiate or say NO to the task
  • Should I say YES to the person but NO to the task
  • Reflection
Advanced Skills for Personal Assistants and Executive Assistants - Lesson 6 
Managing the Office 
  • Delegation below, sideways and upwards
    • 10 Rules for Successful Delegation
    • 1. Determine what can be delegated
    • 2. Pick the right person
    • 3. Explain why you are delegating
    • 4. Be specific be SMARTER
    • 5. Set them up for success
    • 6. Touch Base
    • 7. Don’t micromanage
    • 8. Offer feedback/Ask for feedback
    • 9. Say thanks – Be patient
    • 10. Don’t over delegate
  • Delegating to Profiles
  • Reflection
Advanced Skills for Personal Assistants and Executive Assistants - Lesson 7 
Social Media Management 
  • 9 Steps to help you manage social media
    • How Often:
    • Dealing with negative comments:
    • Do I need to check with anyone?
    • If in doubt, don’t post it!!!
    • Using photos/videos
    • Sharing Information:
    • Engagement:
    • Monitoring:
    • Physical Posting vs Auto Posting:
Advanced Skills for Personal Assistants and Executive Assistants - Lesson 8 
Work – Life Balance 
  • Distress versus Eustress?
  • Causes of Stress
  • 4 Major Signs and Symptoms of Stress
  • Are you fueling the fire?
  • Control your Cortisol
  • Mindfulness
  • Reflection
Advanced Skills for Personal Assistants and Executive Assistants - Lesson 9 
Reflections 
  • Create an Action Plan
  • Accountability = Action
    • Reflections
Advanced Skills for Personal Assistants and Executive Assistants - Lesson 10 
Course Wrap Up 
  • Words from the Wise
  • Lessons Learned
Have questions about Advanced Skills for Personal Assistants and Executive Assistants? Contact PD Training

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When & Where


Melbourne Karstens
123 Queen Street
Melbourne , VIC 3000
Australia

Tuesday, 28 November 2017 from 9:00 am to 4:30 pm (AEDT)


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