Skip Main Navigation
Page Content

Save This Event

Event Saved

Advanced Skills for Elite Personal and Executive Assistants

PD Training

Friday, 4 October 2019 from 9:00 am to 4:30 pm (Eastern Daylight Time)

Advanced Skills for Elite Personal and Executive Assist...

Ticket Information

Ticket Type Sales End Price Fee Quantity
Course Ended NZ$695.00 NZ$28.83

Share Advanced Skills for Elite Personal and Executive Assistants

Event Details

The Advanced Skills for Elite Administrative and Executive Assistants training course, developed by PD Training in New Zealand, teaches you how to develop the competency for the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance.

After completing this course, you will have learned the following: how to develop and enhance your social intelligence and flexibility to adapt to the superior’s working style, the capability to represent your manager if necessary, office and people management skills, scheduling skills, effective screening of visitors, incoming calls and reports, the importance of confidentiality and much more.

This is a great course, full of excellent content, and useful skills and techniques. Courses are available in New Zealand including Auckland, Christchurch or Wellington.

Learning Outcomes

  • Adapt to the manager’s needs and style of working
  • Take initiative when needed
  • Develop social intelligence
  • Develop basic business acumen
  • Understand the importance of office management
  • Listen actively
  • Understand and use social media management
  • Handle difficult people and situations



Course Outline

Advanced Skills for Elite Personal and Executive Assistants - Lesson 1 
The Advanced Elite PA and EA 
  • Welcome
  • Role Defined
  • Competencies of an Elite PA/EA
  • Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 2 
Working with your Manager 
  • LDP Review – Communication Evolution Tool
  • Ok so that’s thinking and doing…. How about communicating?
  • Adjusting your style for a better approach:
  • Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 3 
Handling Difficult and Demanding People in the workplace 
  • Four General Intents Shaping Behaviour
  • What drives Behaviour
  • Coping techniques for Difficult and Demanding Managers
  • 7 Types of Difficult Managers and Colleagues to Manage
  • Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 4 
Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s 
  • Should I negotiate or say NO to the task
  • Should I say YES to the person but NO to the task
  • Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 5 
Managing the Office 
  • Delegation below, sideways and upwards
  • 10 Rules for Successful Delegation
    • 1. Determine what can be delegated
    • 2. Pick the right person
    • 3. Explain why you are delegating
    • 4. Be specific be SMARTER
    • 5. Set them up for success
    • 6. Touch base
    • 7. Don’t micromanage
    • 8. Offer feedback/Ask for feedback
    • 9. Say thanks – Be patient
    • 10. Don’t over delegate
  • Delegating to Profiles
  • Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 6 
Social Media Management 
  • 9 Steps to help you manage social media
    • How Often:
    • Dealing with negative comments:
    • Do I need to check with anyone?
    • If in doubt, don’t post it!!!
    • Using photos/videos – rules
    • Sharing Information:
    • Engagement:
    • Monitoring:
    • Physical Posting vs Auto Posting:
  • Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 7 
Work – Life Balance 
  • Distress versus Eustress?
  • Causes of Stress
  • 4 Major Signs and Symptoms of Stress
  • Are you fueling the fire?
  • Control your Cortisol
  • Mindfulness
  • Reflection
Advanced Skills for Elite Personal and Executive Assistants - Lesson 8 
Reflections 
  • Create an Action Plan
  • Accountability = Action
Have questions about Advanced Skills for Elite Personal and Executive Assistants? Contact PD Training

Save This Event

Event Saved

When & Where


PD Training
Level 8
11 Hunter Street
Wellington, NZ 6011
New Zealand

Friday, 4 October 2019 from 9:00 am to 4:30 pm (Eastern Daylight Time)


  Add to my calendar

Organiser

PD Training

Learn more about our company, mission and value

We have over 400 expert trainers and training consultants across Australia, to ensure it is fast and easy for you to receive training that exceeds your expectations (you’ll be impressed at our speed and quality of service - test us out!).

View Our Resources:

 

Courses Specialties:

Business Communications
Customer Service
Sales Training
Lean Six Sigma
Business Administration

  Contact the Organiser

Please log in or sign up

In order to purchase these tickets in installments, you'll need an Eventbrite account. Log in or sign up for a free account to continue.