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Active Listening Training Course

PD Training

Tuesday, 29 October 2019 from 9:00 am to 12:30 pm (AEDT)

Active Listening Training Course

Ticket Information

Ticket Type Sales End Price * Fee Quantity
Course Ended $544.50 $12.52
* Prices include GST

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Event Details

Active listening is the key to effective communication as it requires a real two-way exchange of information between two or more people. There is a big difference between "hearing" someone speak and "listening with intent", so once you start using the active listening techniques taught in this course you'll experience better results in your relationships both at home and in the workplace.

The PD Training Active Listening training course teaches you crucial skills like how to how to listen attentively, how to show real interest, how to understand what you’ve heard and how to respond appropriately. This course touches on body language as well as specific types of questioning techniques.  After learning and implementing these techniques you will become a more effective communicator in all situations.

PD Training's half-day Active Listening Training course is available now in Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth or can be customised and delivered at your chosen location.

Learning Outcomes

In this course participants will learn to:

  • Engage more effectively through actively listening
  • Understand the difference between ‘hearing’ and ‘listening’
  • Learn the techniques to listen actively
  • Increase their awareness of communication behaviours
  • Understand how emotions effect their ability to listen
  • Learn to paraphrase and restate for clarification
  • Be able to manage and encourage constructive collaboration


Course Outline

Active Listening Training Course - Lesson 1 
Getting Started 
  • Pre-Assignment Review
  • Workshop Objectives
  • Action Plans
Active Listening Training Course - Lesson 2 
How Well Do You Actively Listen? 
  • Group Activity
Active Listening Training Course - Lesson 3 
What Affects Listening? 
  • What Affects Listening?
  • Things That Prevent Us From Listening
  • Listen – Really Listen – Using Minimal Encouragers
  • Why Use Minimal Encouragers?
Active Listening Training Course - Lesson 4 
Determine Your Communication Behaviours 
  • The Process
  • Step 1: Identify your C H O I
  • Step 2: Begin Your Personal Communication Evolution (C E)
  • Personality Types and Their Communication Tendencies
Active Listening Training Course - Lesson 5 
Verbal Communication Skills 
  • Listening and Hearing; They Aren’t The Same Thing
  • Focused Listening
  • Asking Questions
  • Open Questions
  • Closed Questions
  • Clarifying Questions
  • Body Language
Active Listening Training Course - Lesson 6 
High Emotion - Low Intelligence 
  • How to Accurately Perceive Emotions
  • Use Emotions to Facilitate Thinking
  • Manage Emotions
Active Listening Training Course - Lesson 7 
Tips and Tricks to Manage a Brainstorming Environment 
  • Tips and Tricks
Active Listening Training Course - Lesson 8 
Wrapping Up 
  • Words from the Wise
  • Action Plans



Have questions about Active Listening Training Course? Contact PD Training

When & Where

PD Training
123 Queen Street
Melbourne, VIC 3000

Tuesday, 29 October 2019 from 9:00 am to 12:30 pm (AEDT)

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PD Training

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Courses Specialties:

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Customer Service
Sales Training
Lean Six Sigma
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