$395

Multiple Dates

Achieving Conflict Resolution in the Workplace

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Location

Fruition Learning Centre

7 Days Rd

Grange, QLD 4051

Australia

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Description

Conflict is part of everyday life, and is even necessary to work through problems and find the best solutions. This course will teach participants assertive behaviours and conflict management that results in mutually beneficial outcomes.


What Will Participants Learn?

  • What conflict is and how it can escalate.
  • The types of conflict and the stages of conflict.
  • The five most common conflict resolution styles and when to use them.
  • How to increase positive information flow through non-verbal and verbal communication skills.
  • Effective techniques for intervention strategies.
  • Ways to manage conflicts to enhance productivity and performance.


What Topics are Covered?

  • Defining conflict and types of conflict
  • Spontaneous and reflective action
  • The Johari window
  • Stages of conflict
  • Conflict resolution style questionnaire
  • The role of communication in conflict resolution (including information on active listening, paraphrasing, asking questions, and body language)
  • The conflict/opportunity test
  • Conflict and its resolution
  • Helping others through conflict
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Location

Fruition Learning Centre

7 Days Rd

Grange, QLD 4051

Australia

View Map

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