Accidental Counsellor - May 18

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Uniting Ballarat - Queen Street Front Training Room

42a Dyte Parade

Ballarat, VIC 3350

Australia

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For Ballarat Volunteers

Regardless of where you work or volunteer, it is highly likely that at some time you will encounter emotionally distressed or challenging people.

Accidental Counsellors are people who find themselves in a ‘counselling’ role because of conversations or interactions with clients, colleagues, friends or others.

The Accidental Counsellor workshop aims to provide you with a range of practical and effective skills to be able to appropriately respond to and support people when they are angry, distressed, or experiencing a challenging time.

You will learn to

  • Recognise signs of people needing emotional support
  • Improve communication and active listening skills
  • Use techniques relevant to your role (engagement, building rapport, questioning and summarising)
  • Respond to aggressive or distressed people in crisis
  • Maintain professional boundaries
  • Develop self-care strategies
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Date and Time

Location

Uniting Ballarat - Queen Street Front Training Room

42a Dyte Parade

Ballarat, VIC 3350

Australia

View Map

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