Access 101: Communication Access Training, 12 September 2019 (Scoresby, VIC...

Event Information

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Date and Time



The Laneway Boardroom, Ground Floor

Waterman Business Centre

44 Lakeview Drive

Scoresby, Victoria 3179


Refund Policy

Refund Policy

No Refunds

Event description


Communication Access Training:

Organisations that are providing a service to the general public need to be aware of potential barriers to communication.

Over 1.2 million Australians have a communication disorder.

Over 5 million Australians speak a language other than English.

Over 4 million Australians have a hearing loss.

Living with these challenges can increase anxiety and isolation.

Lack of awareness and understanding of these challenges can impact effective service delivery.

Designed to facilitate and strengthen confident communication, AccessAbilityAustralia have developed a Communication Access Training package to help build inclusive communities and to support organisations develop a responsive service delivery.

This training will extend your services, add a new tier to customer care and educate for lasting change.

Our goal is to create awareness, break down barriers, introduce alternative and augmentative communication tools available that help people to share their message and to understand what people are telling them, equip your staff with the confidence and knowledge to engage with your customers as well as provide opportunity to evaluate new learnings in an in-class practice session.

The Presenters:

Presented by Maxine Parker and Judy O’Connor; the co-founders of AccessAbilityAustralia. Maxine and Judy actively advocate for more inclusive communities through their work within their organisation and the wider community. They have both worked within disability and the educational sector, have published articles to support educators transition students with disability and both are speech therapy assistant trained. Both Maxine and Judy also have lived experience of disability.

Image says Communication Access Training with a group of business people looking at a laptop and pictograms showing accessibility themes (accessible toilet, scooter charging, communication and hands)

Seminar Timings:

10:30 am to 10:45 am - Arrivals, networking, introductions

10:45 am to 12:15 am - The presentation and workshop

12:15 am to 12:30 pm - Question time

Seminar Content:

Topics will include:

  • What is Communication?
  • Current Statistics
  • Causes of communication difficulties
  • Impacts of communication difficulties
  • Strategies for effective communication
  • In-class practice session

There is an onsite cafe for those needing an expresso coffee or morning tea before the presentation.


Who should attend?

This workshop is suitable for organisations that are providing service delivery to the general public as well as organisations that would like to build inclusive workplaces.

What are my transport/parking options for getting to and from the event?

The building is conveniently located off the Eastlink (take the BP Service Centre exit).

There are external car parking areas to the east of the building (off Lakeview Drive) and to the west (in front of the adjoining buildings, 35 and 37 Dalmore Drive). The best accessible car parking spaces are located in front of 35 and 37 Dalmore Drive. There are no undercover accessible car parking spaces.

If you are coming from the city via public transport, take the train to Glen Waverley, then catch the 753 bus to Nyadale Drive (and then it is a 2km walk to the office building though).

Is the building wheelchair accessible?

Yes, it is a newly constructed office building with all accessible entrances, passenger lift, left-hand and right-hand configuration accessible toilets. However, avoid the eastern external car parking area if you have any difficulties using a stair (as above, use the car park in front of 35 and 37 Dalmore Drive).

Where is the training room located?

The training room is on the ground floor of the Waterman Business Centre. The room is called The Laneway Boardroom. The photo below is the view as you arrive at the ground floor lobby area. If you walk down past the reception area, the training room is at the end of the internal laneway. See you there.

Waterman Centre directions to The Laneway Boardroom

Waterman Business Centre Caribbean Park Google Maps Aerial Photo

Does the room have hearing augmentation provided?

No, there will also be no amplified sound used during the presentation. The room is a relatively small meeting room for 18 people. But if you would like us to organise a portable hearing loop system please let us know we can organise this for you.

Will any videos be open captioned?

Any videos used for presentations will include open captioning.

If you have any additional accessibility needs please contact our office.

What's the refund policy?

Sorry, strictly no refunds.

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Date and Time


The Laneway Boardroom, Ground Floor

Waterman Business Centre

44 Lakeview Drive

Scoresby, Victoria 3179


Refund Policy

No Refunds

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