Course Details
- 6 x 90 minute sessions
- Each session has 2 x 35 minute training periods separated by 1 x 20 minute discussion and breakout session
- Hosted on MS Teams (You do not need a MS Teams account, you can join the MS Team meeting on a web-browser)
- You willl be emailed the link to the meeting and materials two days before the session
- You will be emailed a link to the video recording of the session after the session concludes
- $79 per session
- Fortnightly on Wednesdays at 10:00am (Melbourne Time). Please note daylight savings changes in your region
- 13th & 27th March; 10th & 24th April; 8th & 22nd May 2024
- Practical tools and assessments
- Interact with our trainer and the other participants
- Access to further management materials
- Pdf notes to record your learning
- Course total: 9 CPD/CPE/CLE/MCLE/CE hours
Invoicing
- Eventbrite provides a tax invoice automatically on credit card payment
- If you need an invoice before payment, please email us at answers@mtaustralia.com with name(s), email address of each participant and sessions they wish to register for. Payment will then be by EFT
Session 1 – Time Management (13th March 2024)
- Understand the 4 aspects of time management
- Learn the 7 different drivers of priorities
- Have a tool to understand your relative priorities
- Understand differing responses to important and urgent tasks
- Understand how to develop a schedule that works for you
- Have a tool to audit your time
- Learn techniques to minimize interruptions
- Learn techniques for the efficient use of meetings, emails and phone calls
Session 2 – Stress Management (27th March 2024)
- Understand the 4 aspects of stress management
- Understand the physiology of stress
- Understand the symptoms in the 4 phases of stress
- Identify the sources of your work stress
- Learn how to cope with organisational stress
- Learn how to build stress resistance – physically and mentally
- Learn the cognitive restructuring technique
- Understand the 4 key stress relief techniques including breathing and relaxation techniques
- Learn how to use a stress diary
Session 3 – Effective Communication (10th April 2024)
- Understand the various components of every communication process
- Understand how to build trust to get listened to by more people
- Understand how to craft messages that engage others
- Understand the value of assertiveness
- Understand the verbal and nonverbal cues in lie detection
- Understand when to use different communication mediums
- Understand the variety of ways that people code and encode information
- Understand the six common perceptual errors
- Understand the aspects of active listening
Session 4 – Understanding Personality Types (24th April 2024)
- Understand the nature of the 4 different personality types
- Understand your personality type through an assessment
- Understand the strengths, weaknesses and blind-spots associated with your personality type
- Understand how to relate to people of differing personality types
- Understand how to quickly recognize different personality types through verbal and non-verbal cues
- Understand how to different personality types perceive each other
- Understand how to communicate with people of different personality types
Session 5 – Conflict Resolution (8th May 2024)
- Understand general conflict resolution strategies
- Understand 5 different conflict resolution styles and when to use them
- Learn how to find win-win solutions
- Learn the 4 options you have when you can't find a win-win
- Understand the 4 steps in negotiation
- Understand the difference between positions and interests
- How to deal with 4 main types of difficult people – blockers, recognition seekers, withdrawers and blockers
- Supplementary material: other types of difficult people
Session 6 - Career Development (22nd May 2024)
- Understanding the who, what, how, when and where of career goals
- Forming a personal inventory
- Understand and using your work strengths and preferences
- Do a strength assessment
- How to forming a career “board”
- Understanding and talking with your manager
- How to map and tweak your job to suit your interest and skills
- Understanding how your values differ from your organisation’s values and what to do about it
More information at www.mtaustralia.com
