A$116.04 – A$460.89

40 years of the Commonwealth Ombudsman: Assurance, Influence, Integrity and...

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Old Parliament House

18 King George Terrace

Parkes, ACT 2600


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Join us as we celebrate forty years of the Office of the Commonwealth Ombudsman. For forty years, our office has provided assurance, integrity, influence and improvement for government, industry and the public.

To acknowledge this important milestone, we are hosting a dinner at the National Museum of Australia on 4 April 2017. With its amazing architecture and wonderful location beside breathtaking Lake Burley Griffin, the National Museum’s lakeside and city views will provide the perfect venue. Just as the National Museum brings to life rich and diverse Australian stories, we will reflect on the steep history of the Commonwealth’s Ombudsman’s office. Don’t miss this opportunity to network with some of Australia’s top government leaders.

ariel shot of national museum of Australia

The following day, on 5 April 2017, we are hosting a full one-day conference at the magnificently designed Old Parliament House–a national icon. With history echoing through the corridors, Old Parliament House provides an appropriate backdrop to discuss the Commonwealth Ombudsman’s past achievements and future opportunities.

photo old parliament house at night

The Commonwealth Ombudsman’s role is underpinned by the following four key pillars:

  • Assurance - Providing a professional and impartial complaint handling and investigation service.

  • Integrity - Enhancing the Office's integrity role in assessing entity compliance with legislation in the use of covert or coercive powers. Maintaining oversight of the Commonwealth Public Interest Disclosure Scheme. Delivering agile and responsive immigration and private health insurance ombudsman capabilities.

  • Influence - By enhancing the trusted relationships the Office has with the Australian Government entities and industry sectors the Commonwealth Ombudsman oversights, the community and international partners; and continuing to influence, achieve outcomes and effect change through the Office's investigation of complaints, own motion investigations and recommendations to government.

  • Improvement - Continuing to encourage systemic improvement in public administration.

The conference will share a vision that reflects the four pillars listed above, to cover from the successful past and into the potential of the future.

Keynote speakers will be discussing topics based on the conference program themes that will cover:

  • Evolution, industry and parliamentary ombudsmen in Australia

  • The ombudsman integrity and law enforcement oversight

  • Some overseas perspectives

  • A state viewpoint from the beginning to where we are going

This once-in-a-decade event provides opportunities to network with delegates from other ombudsmen and related organisations from Australia and across the world. Join us as we delve into interesting subject matters such as how to influence and improve government administration.


Richard Glenn | Acting Ombudsman, Commonwealth Ombudsman

Andrew Metcalfe AO | Federal Government Lead Partner, EY

Judi Jones | Chair, ANZOA Executive Committee

Professor Adam Graycar | Flinders University, Social Sciences

Andrew Colvin APM OAM | Commissioner, Australian Federal Police

John Walters | Ombudsman Namibia

Judge Peter Boshier Chief | New Zealand Ombudsman

Deborah Glass OBE | Victorian Ombudsman

The Hon. Michael Kirby AC CMG

*Please note that the program and speakes are subject to change.

Click here to view the program.



The dinner on 4 April 2017 will open at 6.30pm and close at 9.30pm.

Registration for the conference on 5 April 2017 will open at 8.30am. Conference opening is at 9am and concludes at 4pm.

Will catering be provided?

Dinner ticket includes drinks, canapes on arrival, three course meal, plus entertainment. The conference ticket includes welcome refreshments, morning tea, lunch and afternoon tea.

Can you tell me more about Canberra, Australia?

The nation’s capital is nestled conveniently between Sydney and Melbourne. It has lots of attractions: award winning restaurants, museums, cultural venues such as the National Gallery of Australia and Questacon and beautiful lakes and national parks to explore. Click here to find out more about Canberra.

How can I contact the organiser with any questions?

Please call 02 6276 3733 or anniversary@ombudsman.gov.au.

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Old Parliament House

18 King George Terrace

Parkes, ACT 2600


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