2019 CSBA FEAL Superannuation Forum (Program Participants)

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Location

Melbourne Business School

200 Leicester Street

Carlton, VIC 3053

Australia

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Refund Policy

Refund Policy

No Refunds

Sales Have Ended

Ticket sales have ended
Thanks for Registering for the 2019 CSBA FEAL Superannuation Member & Employer CX Benchmarking Forum.
Event description

Description

This year's Forum will provide you with a wide variety of ideas, strategies and initiatives that your fund can use to enhance Member and Employer experiences.


Building trust, loyalty and retention through better experiences

With a focus on thought-leadership and sharing ideas, the Program includes:

  • Overview of the latest research results and insights, including insight into how the programs top performers are achieving high levels of satisfaction, trust and advocacy.
  • How to successfully navigate a Data Transformation project, achieve a ‘single member view’ and unlock hidden insights – NGS Super Member Share.
  • Insights, inspiration and learnings from some Australia’s most effective customer strategy and engagement experts.


Andrew Twaits

Andrew will share his unique, sometimes unconventional and always thought-provoking views about CX.

Drawing on his experience driving strategy, digital and data transformations across banking, technology, sport and media – his insights, observations and knowledge will add a whole new dimension to your approach to CX.


Rosemary Sinclair AM

Awarded AM Order of Australia and a finalist in the AFR QANTAS Top 100 Women of Influence Awards in 2018, Rosemary’s experience is vast and inspiring.

Currently CEO of Energy Consumers Australia, her experience spans strategy, customer and corporate services, operations and stakeholder relations in highly regulated sectors including telecommunications, energy, media, higher education, publishing and government. With a passion for digital transformation and consumer advocacy, Rosemary will leave you feeling inspired and motivated.


Vivek Chaudhri

You’ve probably seen Vivek quoted in in the Australian Financial Review, BRWand the 7.30 Report.A specialist Strategy Consultant and Academic Director of Executive MBA programs at Melbourne Business School – Vivek is highly regarded for his transformational approach to strategy and innovation.

A keynote speaker at the World Business Forum in Sydney last year, hehas worked extensively with the state and federal governments in a number of different policy realms and is currently a strategy adviser to the CEO of CSL and MD of Grannus Securities.


Secure your TWO FREE tickets now

As a participant in the Benchmarking Program, your fund is able to register two delegates at no cost.

Get greater value out of the Forum and be better equipped to action the insights and implement meaningful change by sending a group of delegates from different departments.

As a Program Participant you can register additional delegates at the reduced cost of $550 + GST per person ($990 + GST for non-participants).


Date and Time

Location

Melbourne Business School

200 Leicester Street

Carlton, VIC 3053

Australia

View Map

Refund Policy

No Refunds

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