Operationalise the Voice of Customer

Want to improve customer outcomes with less effort? Learn how to boost the metrics that matter by amplifying the Voice of Customer.

Thursday 16 September 2021 | 9am – 12pm | Online Event

Developing a customer-focused culture is the key to improving your local government organisation. Our Forum will demonstrate how your Voice of Customer program can influence every part of your Council operations.

• Discover latest customer data, trends and pain points
• Learn what the insights mean in our sector
• Hear local government professionals are developing and implementing their customer experience strategy
• Network and share ideas with like-minded professionals
• Take away actionable tips to use immediately

Who can attend the Forum?

Current Local Government CXB clients including:

• CX Manager
• Team Leader
• Contact Centre Manager
• Business Transformation Leader
• Chief Customer Officer
• Customer Service Coordinator

Now that the event is purely online, CXB clients can invite their peers from various departments within their organisations. The sessions will benefit those responsible for Rates, Planning and Development, Compliance and more

Where will this be held?

Due to the latest Victorian COVID restricions, the Forum will now be held online. Guests will receive a video conference link upon registration.

Investment

• CXB clients receive complimentary passes
• Non-CXB clients - only $150(ex GST) per person
• Please contact Inder Lamba to discuss a group discount - inder.lamba@csba.com.au