Celebrating service excellence
It has been 15 years since the inaugural Australian Service Excellence Awards (ASEAs) recognised and rewarded the ingenuity and innovation of Australia's most outstanding customer service driven organisations and individuals. The ASEAs are Australia’s premier customer service awards, with over 650 attendees coming together each year to recognise best practice and innovation in customer service and highlighting their importance in today’s business climate.
This event offers a unique networking opportunity and is supported by CEOs of industry leading organisations across a broad industry base, including transportation, government, financial services, health and property development.
CSIA is delighted to announce that Salesforce Head of Product Marketing and Management for the Asia Pacific region, Derek Laney, will speak at this year’s event.
Derek has worked in customer relationship management for 18 years and is a keen advocate for and commentator on customer-lead digital transformation.
Guests at the gala dinner at Melbourne’s Crown Palladium Ballroom on Wednesday, 26 October will hear his insights on the nature of conversational service, and transitioning from a cost centre to strategic growth engine.
Salesforce is a supporting partner of this year’s awards and will play a pivotal role in making the night one to remember. An industry leader in cloud technology, the company is known for creating the world’s best Customer Relationship Management (CRM) platform.
In addition to key speakers, CSIA can reveal that well-known Australian TV presenter Catriona Rowntree will host the evening alongside affable MC Michael Pope, who returns as co-host for a second year.
We've put together some FAQs to assist you with the booking process. If you have a question that is not answered here, please do not hesitate to contact us at email@example.com or call 1300 912 700.
BOOKING TICKETS AND SEATING ARRANGEMENTS
Before booking your tickets you'll need to register on this page as an individual or organisation.
Individual tickets are available at prices for members ($199 + booking fee) and non-members ($225 + booking fee).
The following options are available for corporate bookings:
Corporate tables (10 seats)
The following ticket types for table bookings are available:
'Table of 10 - Corporate Member (Select 10 tickets - $1,790.00)' OR 'Table of 10 - Corporate Non-Member (Select 10 tickets - $2,025.00 total)'
These tickets can be booked for corporate members ($1,790 + booking fee) or non-members ($2,025 + booking fee). To purchase a table of 10, select a ticket quantity of 10.
For companies not filling full tables of 10, attendees will be seated with their colleagues and attendees from other companies. This is a great opportunity to network with like-minded industry colleagues.
If the total of your attendees does not add to multiples of 10, book additional colleagues using the individual tickets. For example, for 15 attendees book a table of 10 plus 5 individual tickets. All colleagues will be seated close together.
'Table of 10 - Corporate Package (Select 10 tickets - $3,000.00 total)'
Corporate (branded) tables ($3,000 + booking fee) are available again this year. To purchase a corporate package, you'll need to select a ticket quantity of 10.
Corporate packages are a unique opportunity to promote your organisation's focus on customer service excellence at this exclusive event. The package includes company table signage and branding in the commemorative booklet. Bonus — the first five (5) corporate table applications have the opportunity to present an ASEA on the night.
Are you a member?
If you're unsure whether you are a member of CSIA, contact CSIA on firstname.lastname@example.org to confirm your membership status.
Is my registration/ticket transferrable?
You can update your ticket information until 19 October 2016. This includes, for example, transferring the ticket to another attendee or changing dietary requirements.
Can I cancel my ticket?
Refunds can be issued up until 03 October 2016. Following this date, we cannot allow refunds. However, you can update your ticket information to include a replacement attendee.
To access Palladium at Crown, enter 'The Atrium' either off Whiteman Street (near the corner of Queensbridge Street) or from the Riverwalk (between Spice Temple and Nobu).
Once in The Atrium make your way to Level 1 either via the main staircase, the escalators (located behind the Atrium Bar) or via the elevator (located between Spice Temple and Rockpool).
There are a number of parking options at Crown. Self parking and Valet parking are available. Please click here for parking rates.
Tram or train
The No.55 tram passes the Crown.
The nearest train station is Flinders Street.
The October / November period is a busy time for Melbourne. Please ensure that you plan and book accommodation in plenty of time! Please note that the cost and booking of accommodation is the responsibility of the attendee/s.
Founded in 1997, Customer Service Institute of Australia is the country’s leading independent customer service organisation.
CSIA believes that great customer experience is fundamental to every business, and supports organisations and individuals with best-practice know-how, international recognition and practical support. The goal of this Sydney-based institute is to help people see the world through a customer lens.
In order to purchase these tickets in installments, you'll need an Eventbrite account. Log in or sign up for a free account to continue.