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Check in attendees with the Eventbrite Entry Manager iPhone app

Eventbrite Entry Manager iPhone app

- Check in attendees on your phone or iPad

- Scan ticket barcodes or check in by name

- Scans barcodes from Android and iPhone Eventbrite apps for attendees

- Works with multiple devices and/or laptops

Tip

Tip: Does your team have iPhone and Android devices? Your Android owners can download Entry Manager from Google Play. All check-ins and data will sync seamlessly across both platforms.

 

Here's a handy tutorial video (or find written instructions below):

 

Getting started

1

Now that you've created an event and sold tickets, go to the App Store on your iPhone or iPad and search for and download Eventbrite Entry Manager, which has this logo:

 

(Or you can visit this page for a direct link and a better look at the app.)

2

When you're ready to check in your guests at the door of the event, log in to the app using your Eventbrite account's log-in ID and password. From the list of your live events that's shown, choose the event for which you'd like to check in your guests or view real-time stats.

Note

Note: Multi-user (subuser) access to Entry Manager is set in the admin account by clicking Account in the upper right, then clicking Multi-User Access, then clicking Edit next to a subuser's email address, and, in the Actions this user can perform section, checking the box next to Check in attendees.

 

View real-time ticket sales and check-in stats

 

To access real-time sales stats for your event, tap Stats. Tickets Sold displays the number of tickets sold out of the total number of tickets available. Attendance displays the total number of attendees that have been checked in across all devices in use.

 

Check in attendees by name

 

To start checking in your attendees, tap Check In to view your attendee list. Scroll to find the attendee you're looking for, or use the search bar at the top to look them up. To check in an attendee, simply tap their name, then tap the green Check In button. The attendee's name will then gray out. To undo a check-in, tap the name of a checked-in attendee, then tap the red Undo Check In button.

The number at the top of the screen reflects the check-in count on that particular device. If all check-in devices are connected to the Internet, you can also get the total directly from our servers on the Stats screen.

Check in attendees using the barcode scanner

 

Tap Scan in the bottom tab bar to launch the barcode scanner. The barcode scanner uses the device's camera to detect the barcode. Simply center the barcode inside the viewfinder and wait for the feedback: valid (let them in!), duplicate (ticket has already been used) or invalid (fake!).

 

As a reminder, the number at the top of the screen reflects the check-in count on that device only.



Options and other notes

 

If you have multiple ticket types for your event and would like to limit entry to certain ticket types, tap Options in the bottom tab bar and then tap Limit Entry by Ticket Type. Select the ticket type(s) that you want to be active on that device. Attendees having other ticket types will be hidden from the attendee list, and their barcodes will scan as Limited Entry. This feature would be useful if, for example, you had a separate entrance for your VIP ticket holders.

Note

Note: Should you lose your connection to the Internet during check-in, you will receive a warning from the app, but you can continue to check in attendees offline. All your check-ins will automatically sync once your Internet connection is restored.

 

Feature and device compatibility


Note

Note: Scanning barcodes can severely reduce your battery life. On the iPhone 4, you can scan for up to 4 hours continuously without the LED flash, and for only 2 hours continuously if using the LED flash. On the iPod Touch 4, you can scan continuously for up to 2.5 hours. You can extend your scanning time by purchasing external battery packs from the Apple Store.

Note

Note: To provide secure log in to the app, we require that your device run iOS4.2.1 or above.

 

 

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