The agenda kicks off with a beginner’s training session before diving deeper into more detailed topics. If you’ve already attended a Zen U recently or are a more advanced student, please feel welcome to skip the morning sessions and come when the content is most helpful at lunchtime.
Join us and discover more about the power of Zendesk with other customer support brainiacs.
8:45 - 9:00 am: Registration & morning coffee / tea
9:00 - 10.30 am:
Zendesk 101: The early morning session introduces you to Zendesk and then showcases some of the great Zendesk Channels including a live demonstrations of these channels in action!
Live Chat Best Practices: Find out the importance of supporting your customers in real-time using chat. Understand some of the common myths around implementing live chat as a channel and put your mind at rest with some practical advice around how you can use live chat in your support organisation.
10:30 - 11:00am: Morning coffee / tea and Networking Break
11:00 - 12:30pm:
Empowering Your Customers with Self-Service:Learn how to create and design a beautifully simple Self-Service experience for your customers. Find out how to proactively drive your customers to help themselves as their first course of action.
Learn how Embeddables can help you offer exceptional customer service by putting help right at your customers fingertips.
12:30 - 1:30pm: We’ll break for lunch, lunch will be supplied.
1:30 - 2:30pm:
Improving Efficiency:Find out how to make efficiency gains using some basic Zendesk functionality including business rules, tags, custom fields, macros and views.
Apps!:We’ll explore the Zendesk App Marketplace and check out the top 5 Apps that will enhance your customer and agent experience.
2:30 pm - 3:00 pm: Afternoon coffee / tea and Networking Break
3:00pm - 4:00pm:
Gaining Insights from your support interactions
Driving change with Insights Reporting
Zendesk’s new SLA functionality
Engaging your customer with user lists, NPS & integrations
4.00-6.00 pm: Networking Drinks: Stick around for snacks, drinks, and stories with your classmates and trainers!
Enrol now - Class size will be limited! This is a free event open to anyone interested in improving their support process and customer experience. We encourage you to bring a laptop to follow along.
Zendesk is the leading cloud-based customer service software solution. More than 70,000 companies such as Uber Groupon, Box, Airbnb and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Loved by both service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use.
Learn more at http://www.zendesk.com
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